Privacy Policy
1. Who We Are
This website is operated by Casual Clash.
Our website address is: https://casualclash.com
We collect and process personal data in accordance with applicable data protection law. This Privacy Policy explains how we collect, use, and safeguard your information.
2. Information We Collect
We may collect the following types of information when you visit our website, make a purchase, or contact us:
– Personal Information: name, email address, postal address, and contact details
– Transaction Information: products purchased, order history, and payment method (payment details are processed securely by third-party providers)
– Communication Data: information you choose to share when contacting us, subscribing to The Letter, or commenting on blog articles
– Technical Data: IP address, browser type, device information, and website usage data collected via cookies and similar technologies
3. How We Use Your Information
We use your information to:
– Process and fulfil orders, including delivery and customer support
– Respond to inquiries and correspondence
– Send The Letter if you have chosen to receive it
– Improve our website, products, and services
– Maintain website security and prevent fraud
– Comply with legal obligations
We do not use your data for automated decision-making or profiling.
4. Legal Basis for Processing (GDPR)
Under UK and EU data protection law, we process your personal data on the following bases:
– Contract: to fulfil orders and provide requested services
– Consent: where you have chosen to receive communications such as The Letter
– Legitimate Interest: to operate and improve our website and respond to inquiries
– Legal Obligation: where required by law
5. Payments and Financial Data
We do not store credit or debit card details on our servers. Payments are processed securely by trusted third-party payment providers. We do not share customer financial data beyond what is necessary to complete transactions.
6. Correspondence and Communications
When you contact us by email or via the contact form, or when you subscribe to The Letter, we collect the information you choose to provide (such as your name and email address). This information is used only to respond to your inquiry or deliver the correspondence you requested.
We do not sell or rent your contact information to third parties.
7. Comments on Articles
When you leave a comment, we collect the information you provide in the comment form (such as name, email address, and comment content), along with your IP address and browser user agent string to help with spam detection.
Comments are publicly visible. Please do not include sensitive personal information.
We reserve the right to moderate, edit, or remove comments that are inappropriate, offensive, or not relevant to the article or discussion.
8. Data Sharing
We do not sell, trade, or rent personal information for marketing purposes.
We may share limited data with service providers who assist with website hosting, payment processing, order fulfilment, and email delivery, only where necessary to operate the website and services.
We may also disclose information if required by law or to protect our rights, safety, or property.
9. Cookies
We use cookies to improve website functionality and user experience.
Cookies may be used for:
– remembering preferences
– enabling login and session functionality
– basic analytics and performance
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
10. Your Rights
You have the right to:
– Request access to the personal data we hold about you
– Request correction or deletion of your personal data
– Withdraw consent for communications at any time
– Object to or restrict certain data processing
To exercise these rights, please contact us at support@casualclash.com.
11. Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies separately.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements.
13. Contact
If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:
Casual Clash
Suite 2/3
48 West George Street
Glasgow
G2 1BP
support@casualclash.com